SHIPPING / RETURNS / PAYMENT
Our fulfillment team typically ships on Monday, Wednesday, and Friday. We make every effort to process and ship your order within 2 business days of receipt. Shipping rates and speeds are calculated by the carriers, and are based on the weight and size of your order as well as the distance to be shipped. Please note that the estimated shipping time begins the day your order is received by the carrier, not the day that the order was placed. If you would like expedited shipping, please contact us for more information at firstname.lastname@example.org. We are not responsible for delayed, lost, or stolen packages. Some orders may experience customs delays and we have no control over them. On occasion, an item you selected might be out of stock. If this is the case, we will contact you upon receipt of your order.
We offer domestic shipping through USPS and UPS. You can select your preferred carrier and service speed at checkout.
We offer international shipping through USPS. Please allow 7-21 days for your order to reach your destination country, plus extra time for your order to pass through customs. Orders shipped outside the U.S. will be delivered on a Delivery Duty Unpaid (DDU) basis. The recipient is responsible for paying all customs duty/tax and clearance related fees, which are based on the full purchase price paid for this order (as reflected on the commercial invoice). We cannot declare international orders as "gifts" on customs documentation. We are not responsible for any delays that may result from customs processes. If your package has arrived in the destination country and you have not received it, we suggest you contact your local postal service or customs office for further information.
We accept Visa, Mastercard, Discover, American Express, JCB, Diners Club, Elo, and Zip. Transactions are processed using a secured payment system. California residents will be charged applicable tax on the total amount of purchase.
Online return policy
Purchases of sale merchandise are considered FINAL SALE. Fabric, vintage goods, apothecary items, and wallpaper are also FINAL SALE. Items purchased with a promotional discount that are otherwise full price are eligible for return. Qualifying items may be returned within 10 days from the date of receipt for a complete refund (less any shipping costs) to the same card on which they were purchased. We do not refund original or return shipping costs. Shipping costs will only be refunded when the return is a result of our error. If you receive a damaged or incorrect item, please notify us by emailing email@example.com within 3 days of delivery. All returns must be in their original condition and accompanied by a copy of the invoice included with the original shipment. You do not need an RA number. All returns must be sent via UPS, Fedex, or USPS to:
Erica Tanov Returns Department
1808 Fifth Street
Berkeley, CA 94710
We will contact you when your return has been received and processed. We make every effort to credit your card within one business day of receiving your return. Feel free to email us at firstname.lastname@example.org with any questions about returns.
If you wish to make an exchange, please place a new order and return the original merchandise separately. This will ensure the quickest service and that the exchange item you need is in stock.
In-store return policy
Purchases made in our retail stores qualify for an exchange of store credit only for full-price merchandise returned within 10 days with receipt. No refunds. Purchases are final on sale merchandise. Purchases made with store credit are final.
Orders canceled by the customer may be subject to a 15% restocking fee.