JOB OPPORTUNITIES
Erica Tanov designs and curates versatile, storied lifestyle essentials inspired by and with reverence to nature. Her unwavering commitment to conscious design is embodied in each clothing and home collection. From her heritage silk slips to meticulously hand-stitched quilts, Erica’s work celebrates natural materials and time-honored traditions. Recognized as a founder of the distinctively Californian relaxed luxury movement, Erica has earned a loyal following since the company's beginning in 1990.
We bring together exceptional customer support and thoughtful curation to create a warm, welcoming environment for all customers. If you are interested in joining our team, all current positions are listed below (last updated November 8, 2022):
Store Manager (full-time) - Berkeley, CA
We are seeking an experienced full-time Store Manager to serve as a multifaceted leadership figure for the Berkeley Fourth Street store location. As a store manager, your primary responsibilities include the following:
- Serving as the leader of the store team; setting the tone for a warm, welcoming, consistent customer experience and a positive, inclusive employee culture.
- Drive successful store sales performance at or above monthly and annual company targets; optimized performance by working with Studio Team to implement strategies that expand business including initiatives related to product and category focuses, product knowledge, top customer growth, store events and targeted traffic driving initiatives.
- Maintain exceptional operational standards, including store opening-closing procedures and paying immaculate attention to details in inventory related matters, such as regular in-store physical inventory counts, inventory transfers, exchanges, stock balance and stock returns to the Erica Tanov Studio location.
- Proactively manage store stock levels with regular replenishment from available stock at Studio location.
- Ensure the store team is effectively communicating the Erica Tanov brand to clients, demonstrating thorough knowledge of both fashion and home components of the brand and welcoming clients to visit our ecommerce store, our Instagram, and our Pinterest boards.
- Participate in and contribute to weekly manager meetings to discuss current business strengths and weaknesses and review store and ecommerce initiatives; ensure preparation for calls and meetings includes thoughtful analysis of current business including assessment of opportunities and challenges in appropriate sales channels.
- Regularly connect with Ecommerce and Marketing Team to stay up-to-date on online strategies and campaigns.
- Collaborate with the Studio Team on merchandise and stock procedures; follow through with strategic initiatives related to new product launches.
- Maintain consistent back of house processes for store to track performance toward weekly and monthly store goals and hold sales associates accountable for specific contributions.
- Ensure ecommerce orders fulfilled from store stock are prepared for the Ecommerce Team in a timely and accurate manner.
- Ensure store adheres to Erica Tanov policies and procedures related to customer service, selling strategies, back of house operations and product knowledge review of information provided by Studio Team.
- Evaluate store associate performance and provide regular and appropriate feedback.
- Manage staffing calendar; ensure schedule provides required coverage.
- Anticipate hiring needs and ensure recruitment of best profiles for store.
- Provide thorough, consistent training of team members and ensure seamless onboarding process for new associates.
- Provide input to the Buying Team on client product feedback and store buy requests.
- Collaborate and support Events Director with producing in-store events.
- Maintain store display and organization according to Erica Tanov brand aesthetic strategy and Merchandising Manager direction; coordinate with Merchandising Manager to ensure staff is available to assist with large scale product launch operations.
Preferred Skills:
- Minimum of four (4) years of experience in retail sales; managerial experience strongly preferred.
- Available to work flexible hours that may include early mornings, evenings, weekends and particularly holidays.
- Available to transfer stock from Studio Location to Berkeley Store with a car on a weekly basis.
- Knowledge of retail industry operations and facility with POS software (Shopify experience is a plus).
- Results driven; strategic, conceptual and innovative thinker; team-oriented; proactive delegator.
- Strong sales knowledge and skills; excellent verbal and written communication skills.
- Awareness and appreciation of the Erica Tanov brand.
Compensation: Competitive yearly salary plus benefits.
If you are interested in learning more about this opportunity, please send your resume and cover letter to info@ericatanov.com.
- Receiving mail and coordinating outgoing shipments with carriers.
- Processing returns and exchanges.
- Tracking packaging supply levels.
- Assisting with inventory organization.
- Providing customer service on occasion.
- Assisting with studio projects.
- Conscientiousness in packing orders both beautifully and securely.
- Good time management skills and ability to multitask and learn quickly.
- Positive, team-oriented attitude.
- Great communication skills and excellent code of conduct.
- Valid driver’s license and access to a reliable vehicle.
- Ability to stand for the entire shift and lift heavy loads occasionally.
- Experience with Mac operating system is ideal.
Retail Sales Associates (Part-time) - Berkeley, CA
We are seeking part-time retail sales professionals for our Berkeley store. This position will require weekend hours. As a sales associate, you will create an inviting environment for personal customer interactions. You will play a crucial part in driving sales and supporting the management team with day-to-day store operations. You are the face of our company and are passionate about delivering a special experience that allows our customers to connect with our brand. We look forward to your creative and bright presence joining our team!
Key job responsibilities will include:
- Impeccable sales and customer service skills.
- Exceptional attention to detail for all operations of the store.
- Maintain the special aesthetic and store experience with a deep sense of brand and product knowledge and facilitation of personable customer experiences.
- Work alongside management and the team to meet store goals and grow our brand.
- Support management in the coordination of daily store procedures and maintenance of inventory.
Requirements for this candidate:
- 2-5 years experience, high-end boutique preferred.
- Ability to identify and support customers’ unique needs.
- Ability to multitask and work in a fast-paced environment.
- Quick-to-learn sale operations, experience with POS systems ideal.
- Ability to handle customer inquiries with tact, grace, and approachability.
- Strong sense of personal style and keen interest in learning and sharing brand knowledge.
- Great communication skills and excellent code of conduct.
- Commitment to personal growth and professional development.
- Ability to work weekends and holidays.
Compensation: Competitive hourly wage
If you are interested in learning more about this opportunity, please send your resume and cover letter to info@ericatanov.com.